About Us & Our Website

• Who we are: We're Vitamasques (sometimes VQ/VM for short), a company based in England. You can find us online at www.vitamasques.com or any of our sub-websites.
• Our Online Store: This is where you browse and shop for our amazing products. When you place an order, we call that an "Order."
• Who you are: When we say "Customer" or "International Customer," we're talking about you – the wonderful person shopping with us, whether you're in the US or somewhere else in the world.

Competitions & Giveaways

• We love to spoil you! We often run competitions and giveaways, but the rules can change. We'll always try to keep you updated on any changes.
• How to win: Winners will be contacted via email or social media. We only ask for info to get your prize to you.
• Important details: Some contests might be limited to certain countries. If you unsubscribe from our newsletter before a competition ends, you can't win.

Your Privacy

• We respect your information: We collect some info when you visit our site, like your browser type and what you click on. This helps us make our website better and show you things you might like.
• Why we use your information: We use your name and address to ship your order. We might also send you emails about our products if you're interested.
• Sharing is caring (sometimes): We share your info with trusted partners like Shopify (who powers our store) and Google Analytics (to see how people use our site).
• Ads: We might show you ads based on your interests. You can opt out if you'd prefer.
• Your rights: If you live in Europe, you can ask to see the info we have about you, change it, or delete it. Just email us!

Returns

• 14-Day Returns: If you're not happy with your purchase, let us know within 14 days. Email us at help@vitamasques.com with the reason for your return, the items you're sending back, and confirmation that everything is unopened and in its original packaging.
• We'll help you out: Once we have that info, we'll send you easy-to-follow instructions on how to return your items.

Need More Help?

If you have any questions or concerns, you can always email us at help@vitamasques.com. We're happy to help!