Our teams are available from Monday to Friday, between the hours of 9am until 5pm (GMT),
To get in touch with our customer support team please email us at:
For all media, marketing or other requests please email usat:
Find the most frequently asked questions below.
No! We're totally cruelty-free.
We don't believe in animal testing... it's not like a bunny will be wearing our masks anytime soon.
The majority of our products are vegan-friendly.
We will always let you know in the product description if the item is suitable for vegans.
We also have a whole section dedicated to vegans; you can see this here.
The ingredients we use that are not vegan-friendly
will either contain:
honey, pearl or milk protein.
This answer will depend on who you ask and your own skincare routine but if you are new to masking 2-3 times weekly is a great start and if you feel the benefit it's not uncommon to incorporate daily masking when affordable.
An example weekly routine would consist of doing it intermittently Sunday / Wednesday / Friday.
We are unaware of any issues that relate to pregnancy with our products as they are free of any harsh chemicals, but we always have to advise you to consult a trained medical professional if you're unsure of any products before using them
The full ingredients list is always mentioned on the back of the
Alternatively, most product pages have the ingredients listed as well.
Our masks are normally made of the natural plant fibre. We have a line
of masks with 100% biodegradable certificate.
The packaging of almost all our masks is normally recyclable.
We offer exclusive VIP discounts to all our email subscribers, which you can become a part of by signing up at the bottom of each page/or via the sign up pop up.
Our bundles instead offer bigger value, for everyone so you can get products at lower costs all the time!
The product that remains after you remove the mask is intended to be
massaged into your skin, as the ingredients can carry on taking effect afterwards, as the serum sinks into the skin.
Still need to get in touch?
Use our on-site chat client, or submit a message below.